Cross-cultural communication on the telephon

I think a cross cultural communication on the telephone is very important nowadays.

Because must be in the business across the country. And a second language, it is necessary to communicate. Therefore must be careful to communicate such as even when English is the common language in a cross cultural situation, this does not mean you should speak at normal speed. Slow down, speak clearly and ensure your pronunciation is intelligible. Try not to ask double questions such as, "Do you want to carry on or shall we stop here?" In a cross cultural situation only the first or second question may have been comprehended. Let your listener answer one question at a time. Many cross cultural communication misunderstandings have been caused by the use of negative questions and answers. In English we answer 'yes' if the answer is affirmative and 'no' if it is negative. In other cultures a 'yes' or 'no' may only be indicating whether the questioner is right or wrong. For example, the response to "Are you not coming?" may be 'yes', meaning 'Yes, I am not coming'. Cross cultural communication is enhanced through taking turns to talk, making a point and then listening to the response.

If you are unsure whether something has been understood write it down and check. This can be useful when using large figures. Effective cross cultural communication is in essence about being comfortable. Giving encouragement to those with weak English gives them confidence, support and a trust in you. When communicating across cultures never assume the other party has understood. Be an active listener. Summaries what has been said in order to verify it. This is a very effective way of ensuring accurate cross cultural communication has taken place. Even the most well educated foreigner will not have a complete knowledge of slang, idioms and sayings. The danger is that the words will be understood but the meaning missed. In many cultures business is taken very seriously. Professionalism and protocol are constantly observed. Many cultures will not appreciate the use of humor and jokes in the business context. When using humor think whether it will be understood in the other culture. For example, British sarcasm usually has a negative effect abroad. 

 Many cultures have certain etiquette when communicating. It is always a good idea to undertake some cross cultural awareness training or at least do some research on the target culture.

Cross cultural communication is about dealing with people from other cultures in a way that minimizes misunderstandings and maximizes your potential to create strong cross cultural relationships. The above tips should be seen as a starting point to greater cross cultural awareness.

The gettysburg address

Woman's Rights to the Suffrage

Telephone Problem

Telephone Problem

Mr.carr: Hello! Mr.Nadimi

Mr.Nadimi: Hello! Mr. Carr I have a problem. I don’t do my work.

Mr.carr: Why?

Mr.Nadimi: Because your engineer inefficient,no equipment and technology.

Mr.carr: I’m so sorry. I will solution to you.

Mr.Nadimi: How do you solve a problem?

Mr.carr: I would suggest you 2 points.

1.       I will send an engineer and high-technology equipment.

2.       Change a new technology equipment.

   : What the choice you should?

Mr.Naaimi: I should,I will send an engineer and high-technology equipment.

Mr.carr: Ok, good decision.

               : I managed it in three hours.

 Mr.Nadimi: Thank you.

Mr.carr: You’re welcome.

Summary: Mr.carr must send an engineer and high-technology equipment. And I managed it in three hours. 

Fax

Solution

 The main idea is the mechanical problems and engineers are problem-solving machines.

STELLA COMMUNICATION PLC.

PO BOX 45, 27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

PHONE 44 121 312 769/221 FAX: 44 121 312 593

FAX TO: Hamid Nadimi                                                FROM: Peter Carr

Ahmed Al-Hamid & Company

Fax number 966 1 367933

No of Pages (INC. this one):1                                        DATE: 4 March 1995

ATTN: Hamid Nadimi – Operations Director

RE: Peter Carr - Customer Service

Following out your problem. I am pleased to tell you that The company Carr is  Accepts any responsibility for I will send an engineer and high-technology equipment. And I managed it in three hours.       

  Thank you for your order. an unexpected shipment delay from mechanical problems and engineers are problem-solving machines.

Thanks for the service.    

Telephone Message 2

Telephone Message 2

Relation: Hello; May I help you?

Customer: Hello

Customer: I have a problem

Relation: What’s your name?

Customer: Mr.Chatchon Punubon

Relation: Please wait

Relation: I can remember you.

Relation: You called on January 5, 2013.

Relation: Have you a problem?

Customer: I came appointment, but do not have a doctor.

Relation: I’m so sorry the incident.

Customer: You’re welcome

Relation: I will make an appointment to see a doctor.

Customer: Ok; I’m going to hospital.

Relation:  I’m dating your January 8, 2013.

Customer: I’m going to hospital Thank you.

Relation: Thank you for the service.

Telephone Message 2

Telephone Message 2

Relation: Hello; May I help you?

Customer: Hello

Customer: I have a problem

Relation: What’s your name?

Customer: Mr.Chatchon Punubon

Relation: Please wait

Relation: I can remember you.

Relation: You called on January 5, 2013.

Relation: Have you a problem?

Customer: I came appointment, but do not have a doctor.

Relation: I’m so sorry the incident.

Customer: You’re welcome

Relation: I will make an appointment to see a doctor.

Customer: Ok; I’m going to hospital.

Relation:  I’m dating your January 8, 2013.

Customer: I’m going to hospital Thank you.

Relation: Thank you for the service.

Telephone Message Hospital

Telephone Message Hospital
Relations: Hello GJ Hospital
Patient: Hello
Relations: May I help you?
Patient: I would like GJ Hospital information?
Relations: GJ Hospital is a fast service of emergency.
Patient: There are other this services.
Relations: We have cleanliness.
Patient: Very nice.
Relations: I have a housewife services 24 hours.
Patient: How to travel go to GJ Hospital is it convenience?
Relations: Yes, it is.
Patient: You have personnel of hospital in emergency.
Relations: I have a doctor and nurse standby 24 hours.
Patient: You have a technology in the treat?
Relations: I have a high medical technology in the treat.
Patient: Thank you for information.
Relations: I’m glad to services. Thank you.